Frequently Asked Questions

How are the insects shipped?

We take great care in packaging and shipping the insects to ensure their safe arrival. They are securely packaged in appropriate containers with ample ventilation and cushioning materials.

Are your insects ethically sourced?

Yes, we are committed to ethical practices. Our insects are sourced from us and reputable breeders and suppliers who prioritize the well-being of the insects and adhere to sustainable breeding practices.

Can I cancel or modify my order?

If you need to cancel or modify your order, please reach out to us as soon as possible. We will do our best to accommodate your request, but please note that order changes may not be possible if the items have already been shipped.

How often do you restock your inventory?

We strive to maintain a regular restocking schedule to ensure a diverse and updated inventory. However, the availability of specific species may vary depending on breeding cycles and supplier availability. We recommend checking our website for updates on restocks.

Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale pricing for qualified customers. If you are interested in purchasing larger quantities or becoming a reseller, please contact our customer support for more information and to discuss pricing options.

What if I have a question or need assistance?

Our customer support team is available to assist you with any questions or concerns you may have. You can reach out to us via email, phone, or the contact form on our website. We strive to provide prompt and helpful responses to ensure your satisfaction.